We encourage our clients to use our FAQ Section when having trouble logging into their planner. Should you have any further questions or concerns, please don’t hesitate to contact us.

• I Cannot Log On To my File:
  • There could be several reasons. Most likely you are logging in with the incorrect password. We suggest you try the first name of the bride or main contact – that is our default setting. The password is case sensitive. If you are still having difficulty, please contact us. Our system is also PC based, not a MAC platform.
• My Wedding is this week, but I cannot Log-in:
  • To ensure we have the most up to date information, each planner is locked 7 days prior to the wedding. We ask that you communicate any last minute changes directly to your entertainer.
• I Can’t Put all the Music I want on Your Planner.
  • We are limited by time the amount of songs we can typically play at any event, particularly a wedding reception. The planner focuses on the actual DANCING portion of your reception. Consider in a 5 hour reception, you’ll only get approximately 2 hours for dancing time after subtracting for cocktails, dinner and any wedding traditions such as introductions, first dance, cake etc. If an average song lasted 5 minutes long, we could only pay 12 in an hour, or 24 in two. Our play list allows for you to actually create a Top 30 list- that is more than enough for any experienced entertainer to get an idea for your tastes, likes and dislikes. Consider all the songs won’t make sense, your guests will make requests, and your entertainer will need to insert songs that blend elements of your list together, 30 is a very reasonable number.
• The song I want is not in your database.
  • That’s quite possible. There are millions of songs and we can’t possibly list them all. Just because it’s not listed does not mean we don’t have it or cannot get it. There is a spot in your planner for you to add songs you did not find. Your DJ will gladly discuss your song choices with you.
• Do I Have to use the Online Tools?
  • Yes, we require that all of our clients use the on-line tools we have provided. They provide an excellent framework for you to communicate directly to us your ideas, time line and of course music for your event. The tools allow each client to customize their event to their tastes and more importantly, in the unlikely event of an emergency, any one of our staff can access your file on a moment’s notice and be prepared to offer immediate support.
• Suppose my DJ gets sick?
  • Unfortunately life does occur and unforeseen events sometimes take place. One advantage to working with a company like Platinum is that we always have staff available on short notice/emergency situations and you will have one of our DJ’s at your event no matter what.
• How Do I Make the Final Payment?
  • Final payment is due no later than 2 weeks prior to your event unless otherwise agreed to by the office. We accept personal checks as well as major credit cards using our secure on-line payment center.
• Are There Any Hidden Costs?
  • Absolutely Not! Our agreements are completely straight-forward.
• What About Meals & Gratuity?
  • While a gratuity is always graciously appreciated, a tip is at the sole discretion of the client. You are not obligated to provide a meal either, although many banquet facilities will arrange for a vendor meal with you.
• What is Your Overtime Policy?
  • If your party is going strong, we’re often more than willing to work overtime. Overtime is calculated in half hour increments and must require the DJ to be paid in cash only. Furthermore, we must require permission from the property manager prior to performing over our contracted time. Any and all overtime is at the sole discretion of the DJ . Overtime fee is $85.00 per half hour and is to be paid in full in cash prior to performing the additional time.